Return Policy

Last Updated: 15-11-2025

Thank you for shopping with Linaux Lifestyle.
We want you to have a smooth and satisfying shopping experience.
Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

Perfume products can be returned only if the item meets all conditions below:

✔ Unused and unopened
✔ Seal and packaging intact
✔ No damage, leakage, or tampering
✔ Return request raised within 7 days of delivery

Used or opened perfumes cannot be returned due to hygiene and product integrity reasons.

2. Return Not Accepted If

❌ Product is opened or used
❌ Packaging or seal is broken
❌ Product is damaged due to customer handling
❌ Request is made after 7 days of delivery
❌ “Change of mind” after using or testing the product

3. Wrong / Damaged / Defective Item

If you receive:

  • Wrong product

  • Damaged item

  • Leaking bottle

  • Manufacturing defect

Please notify us within 48 hours of delivery along with unboxing video/photo proof.

We will arrange:

  • Replacement
    or

  • Refund (as per customer preference)

4. Refund Process

If your return is approved:

  • Refund will be issued to your original payment method

  • Refund processing time: 5–7 working days after inspection

  • Shipping charges are non-refundable, unless the issue is from our side

5. Return Pickup

  • We will arrange a courier pickup from your address (if available in your area).

  • In remote locations, you may be asked to ship the product back manually.

  • Item must be packed securely to avoid damage.

6. Cancellations

  • Order can be cancelled before dispatch only.

  • Once packed or shipped, cancellation is not allowed.

7. Exchange Policy

We currently offer exchange only for damaged, leaking, or wrong items.
Exchanges for personal preferences (like fragrance choice) are not available.

Please include:

  • Order ID

  • Issue description

  • Photos/videos as proof